METHOD OF PROCEDURE

Standard Maintenance Activity Template

Template Revision	1.0	Prepared By
Date Prepared		MOP Status	Draft Final

Definitions for every acronym and operational term appear in Section 8.

1 GENERAL INFORMATION

*MR Ticket NumberEnter the approved maintenance request ticket number.
*MR Date/TimeFormat: MM/DD/YYYY HHMM and time zone.	DateTimeTime zone MM/DD/YYYY HHMM and time zone
*MR Window From / ToConfirm the approved window. Default: 0001 to 0500.	From: To: Time Zone:
*Expected Customer DowntimeState estimated duration and whether service is down, degraded, or protected.
ISOEnter the assigned internal service/order identifier, when applicable.
*SPO/SPAEnter the approved organization-specific project/service authorization reference.
*Zayo Project ManagerFull name.
Zayo PM Contact NumberPrimary telephone number, including country/area code.
Zayo PM Backup Contact NumberEscalation or alternate telephone number.
*Vendor Project ManagerFull name and vendor organization.
Vendor PM Contact NumberPrimary telephone number, including country/area code.
Vendor PM Backup Contact NumberEscalation or alternate telephone number.

*Statement of Work (Reason for Work)Explain why the work is required, what condition is being corrected or changed, and the intended outcome.

OverviewProvide a plain-language summary of the activity, affected location, major phases, and anticipated service impact.

2 WORK LOCATION AND ASSET INFORMATION

*GPS CoordinatesLatitude and longitude; decimal degrees preferred.	Open Google Maps ↗Find the location, then right-click it (or touch and hold on mobile) to get its latitude and longitude. Copy and paste the coordinates above.
*SEP NumberEnter the approved engineering/project package reference.

*Full Cable Name (Including Segment ID) for Each CableList every cable that may be handled, cut, opened, spliced, moved, tested, or otherwise affected. Add rows as needed.

#	Full Cable Name	Segment ID	A/Z Location or Route Reference
1
2
3
4
5

Site Access Required?Select one. If Yes, identify every person requiring access.	No Yes
Access Coordination NotesInclude escort, badge, key, check-in, or after-hours requirements.

Personnel Requiring Site Access

Name	Organization / Role	Contact Number	Access Requirement

3 PRE-IMPLEMENTATION, BACK-OUT, AND VERIFICATION PLANNING

*Pre-Implementation PlanList all work that must be completed before the maintenance window begins, including staging, approvals, material checks, pre-testing, labeling, route confirmation, communications, and baseline readings.

*Is Prep Time Required?Select one and state the planned duration.	No Yes
*Prep Time DetailsDuration, start time, location, and activities.

*Back-Out TimeEnter the latest clock time at which the back-out plan must begin so service can be fully restored before the approved maintenance window ends. Include time zone and the estimated time needed to complete back-out.

*Back-Out PlanProvide a clear, executable sequence to stop the change, return the network and physical plant to the pre-work condition, verify restoration, and communicate status. Identify required tools, materials, personnel, and decision authority.

*Verification PlanDescribe pre-work baselines and post-work tests, monitored elements, acceptable results, customer/circuit validation, who will confirm service, and what evidence will be retained.

Supporting Documentation, Prints, Test Equipment, and MaterialsList current drawings, splice schematics, cable records, test sets, calibrated equipment, consumables, restoration materials, permits, and safety equipment required for the work.

4 DETAILED STEPSThis entire section is mandatory and must be completed sequentially.

Step	Detailed Action	Verification / Expected Result	Completed Time / Initials
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15

Additional steps attached?

No Yes

Attachment/page reference:

5 PRE-CRITICAL-WORK CHECKLIST

Requirement	Yes	No	N/A	Initials	Notes / Resolution
DO I KNOW WHY I AM DOING THIS WORK?Understand the impact the work may have on network reliability.Understand the correct sequence in which the work is to be performed.
HAVE I WALKED THROUGH THE PROCEDURE?Complete a walkthrough of the work to be performed.Understand the procedure and each person's responsibilities.
IS THIS THE RIGHT TIME TO DO THIS WORK?Anticipate the customer impact of a possible network failure.Confirm the work is taking place within the approved MR maintenance window.
HAS THE MR TEAM NOTIFIED ALL CUSTOMERS AND GROUPS?Confirm required notifications and approvals are complete before proceeding.
CAN I PREVENT OR CONTROL SERVICE INTERRUPTIONS?Survey the work area and confirm all appropriate safety precautions have been taken.Ensure all appropriate network elements and work processes are monitored during the activity.Possess and understand a complete back-out/recovery plan.
IS ALL SUPPORTING DOCUMENTATION, PRINTS, AND REFERENCE INFORMATION CURRENT AND ERROR-FREE?Verify drawings, cable records, splice schematics, labels, procedures, and test references against the work site.
DO I HAVE EVERYTHING NEEDED TO QUICKLY AND SAFELY RESTORE SERVICE IF SOMETHING GOES WRONG?Confirm personnel, tools, calibrated test equipment, replacement materials, restoration supplies, and contact information are available.

Checklist Completed By		Date / Time	DateTimeTime zone MM/DD/YYYY HHMM and time zone
Work Lead Authorization		MR Team Authorization

6 SERVICE INTERRUPTION RESPONSE

Service Interruption Response Log

Interruption Detected (Date / Time)	DateTimeTime zone MM/DD/YYYY HHMM and time zone
Work Ceased (Time)
MR Team Notified (Time / Name)	TimeName
NCC Notified (Time / Name)	TimeName
Customer Coordination Contact
Service Restored (Date / Time)	DateTimeTime zone MM/DD/YYYY HHMM and time zone
Incident / Ticket Reference and Notes

7 CERTIFICATION AND SIGN-OFF

I, , certify that the above information is complete and correct, that every mandatory field has been reviewed, and that this Method of Procedure is ready for approval.

Zayo PM Name		Date Signed
Signature		Time / Time Zone	TimeTime zone
Approval Status	Approved Rejected	Comments

8 DEFINITIONS AND ACRONYMSUse these definitions so the MOP can be understood by readers outside the immediate work group.

Term / Acronym	Plain-Language Definition
24-hour time	A time format from 0000 through 2359. Always include the applicable time zone when the work could involve people or systems in more than one region.
Back-Out Plan	The step-by-step procedure used to stop the work and return the network, cable, equipment, configuration, and service to the pre-work condition.
Back-Out Time	The latest clock time at which the back-out plan must begin so restoration and verification can be completed before the maintenance window ends.
Critical Work	Any step that could interrupt service, affect traffic, alter a live network or cable, or make restoration more difficult once started.
Customer Downtime	The estimated period during which a customer service will be unavailable or materially degraded because of the planned work.
Detailed Steps	The numbered, chronological instructions used to perform the work. Each step must state the action, exact asset, expected result, and any required verification.
Full Cable Name	The official cable identifier exactly as shown in the approved cable records. It must include the segment identifier when the cable is divided into named sections.
GPS Coordinates	The latitude and longitude of the work location. Decimal-degree format is preferred because it can be entered directly into most mapping systems.
ISO	An organization-specific internal service/order identifier used to link this MOP to the related work record. Enter the exact value assigned by the responsible team.
Maintenance Window	The approved start and end times during which the work may be performed. Work, verification, cleanup, and any back-out must remain within this window unless a formal extension is approved.
Method of Procedure (MOP)	A controlled document that explains why planned work is needed, who is responsible, how the work will be performed, how it will be verified, and how service will be restored if the work does not proceed as planned.
Maintenance Request (MR)	The ticket or work record used to request, authorize, schedule, communicate, and track a planned maintenance activity.
MR Team	The group responsible for coordinating the maintenance request, confirming approvals and customer notifications, and supporting the activity during the maintenance window.
Network Control Center (NCC)	The operations group that monitors the network and coordinates response, escalation, and service restoration during maintenance or incidents.
Overview	A plain-language summary of the work, affected location and assets, major phases, and anticipated impact.
Project Manager (PM)	The person responsible for coordinating scope, schedule, contacts, approvals, and communications for the work.
Pre-Implementation Plan	All preparation that must be completed before the maintenance window begins, such as staging materials, confirming records, obtaining access, checking tools, taking baseline readings, and reviewing the procedure.
Prep Time	Time needed for setup activities before the critical work begins. Prep time may occur before or within the maintenance window depending on the approved plan.
Segment ID	The identifier for the specific portion of a longer cable route that will be worked on or could be affected.
SEP Number	An organization-specific engineering or project-package reference used to connect the MOP to approved location, route, design, or construction documentation.
Service Interruption	Any unplanned loss, degradation, instability, or impairment of a customer circuit or network service during the work.
Site Access	The authorization and practical arrangements required to enter the work location, including escorts, badges, keys, security check-in, and after-hours access.
SPO/SPA	An organization-specific project or service authorization reference associated with the approved work. Enter the exact assigned identifier and do not substitute an unrelated reference.
Statement of Work (SOW)	A concise description of the reason for the work, the condition or requirement being addressed, the work boundaries, and the intended result.
Vendor	The contractor or third-party organization performing or supporting the work on behalf of Zayo.
Verification Plan	The tests, observations, monitoring, acceptance criteria, and confirmations used to prove that the work succeeded and affected services are operating correctly.
Zayo Project Manager	The Zayo representative accountable for project coordination, MOP completeness, contacts, approvals, and final certification.